Privacy Policy

1. Who We Are

Faizanrana Agency (the "Agency", "we", "us" or "our") is an independent e-commerce services provider. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website at faizanranaagency.com or when you engage us for services.

The person responsible for privacy questions at Faizanrana Agency is the Founder, Faizan Rana. You can reach him at contact@faizanranaagency.com.

2. Information We Collect

We only collect information you actively give us, plus a small amount of technical information your browser sends automatically to any web server.

2.1 Information You Provide

• Contact form submissions: your name, email address, phone or WhatsApp number, company name (if given) and the free-text message you send us about your project.
• Request-a-Call popup: your name, phone number and a short description of what you need help with.
• Newsletter sign-up: your email address only.
• Direct emails, WhatsApp messages or calls: whatever content you choose to include.
• Meeting bookings: if you book a call through our Cal.com scheduling link, Cal.com will collect your name, email and timezone under their own privacy policy.

2.2 Information Collected Automatically

• Server logs: our hosting provider records the IP address of visitors, the browser user-agent string, the pages requested and timestamps. This is standard web-server behaviour, used for security and diagnostics only.
• Cookies and local storage: we use one small piece of browser session storage to remember that you have already seen the Request-a-Call popup during a visit, so it doesn't reappear. This clears automatically when you close the tab. See Section 7.

We do not run Google Analytics, Facebook Pixel or any third-party advertising or behavioural-tracking script on this website.

3. How We Use Your Information

We use the information you provide for the following purposes and no others:

• To reply to your enquiry, quote your project and deliver the services you request.
• To send you the specific email you asked for (newsletter subscribers only, if you signed up).
• To schedule and hold meetings you have booked.
• To keep records of the work we have done for you for legal, tax and accounting reasons.
• To protect our website and services from spam, abuse, fraud and security threats.

We do not use your information for automated decision-making, profiling, behavioural advertising or any purpose you have not been informed of.

4. Who We Share Your Information With

We never sell, rent, trade or otherwise commercialise your data. We share limited information only with the trusted service providers we use to run this website and reply to you:

Each of these providers has its own privacy policy. We use them because they are widely trusted and because they let us run a lean, safe site without needing to store your data on our own servers. We share the minimum necessary and nothing more.

We may also disclose information if we are legally required to do so (for example a court order or lawful government request), or if we need to protect our rights, property or safety, or those of our users or the public.

5. Data Storage & Security

Information sent through the website is transmitted over encrypted HTTPS connections. Enquiries land in a mailbox we control, protected by strong passwords and two-factor authentication.

We take reasonable technical and organisational steps to safeguard your data, including:

• HTTPS-only transmission with modern TLS.
• Security headers on every page (Content Security Policy, X-Frame-Options, Referrer-Policy, X-Content-Type-Options and others).
• Input length limits and honeypot fields on all forms to block automated abuse.
• No storage of payment card details on our systems , if we invoice you, we use trusted third-party billing processors.
• Access to your data is limited to team members who genuinely need it to serve you.

No transmission over the internet is ever 100% secure. If you become aware of a security concern, please contact us immediately at contact@faizanranaagency.com.

6. Data Retention

We keep enquiry data only as long as we need it:

• If you contact us but do not become a client, we typically retain your enquiry for up to 24 months, after which it is deleted.
• If you become a client, we retain project files, contracts and invoices for the duration of our engagement and for up to 7 years afterwards, to meet accounting and tax obligations.
• Newsletter subscribers are retained until they unsubscribe. Every marketing email includes a one-click unsubscribe link.
• Server logs are retained by our hosting provider for a short rolling window (typically 14 to 90 days).

You can ask us to delete your data earlier by writing to contact@faizanranaagency.com.

7. Cookies & Tracking

This site uses no third-party advertising cookies, no analytics cookies, no cross-site trackers and no social-media pixels.

We use one item of browser session storage, named rac_auto_shown_v1, which remembers that the Request-a-Call popup has already appeared once during your visit, so we don't show it repeatedly. It contains no personal data, is stored only on your device, and is automatically cleared when you close the browser tab.

Google Fonts requests may cause your browser to send its IP address to Google in order to fetch our fonts. This is standard for any site using webfonts. If you prefer not to use Google Fonts, most browsers let you block them; the site will still work with a fallback typeface.

8. Your Rights

Depending on where you live, you may have some or all of the following rights over the personal information we hold about you:

• Access: ask what data we hold about you and receive a copy.
• Correction: ask us to fix inaccurate or incomplete data.
• Deletion: ask us to erase your data (subject to legal record-keeping requirements).
• Restriction: ask us to stop using your data for particular purposes.
• Portability: receive a machine-readable copy of the data you gave us.
• Withdraw consent: for anything based on your consent (e.g. newsletter), withdraw at any time.
• Object: object to certain kinds of processing.
• Complain: file a complaint with the data-protection authority in your country.

To exercise any of these rights, email contact@faizanranaagency.com. We will respond within 30 days.

If you are in the EU or UK, our lawful bases for processing under GDPR are (a) your consent (for newsletters and voluntary enquiries), (b) our legitimate interest in operating a small services business and (c) legal obligation (accounting records).

If you are in California, USA, you have additional rights under the CCPA/CPRA including the right to know what data is collected, the right to delete, and the right to opt out of "sale" , we do not sell personal information.

9. Children's Privacy

This website is aimed at business owners, not children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, contact us and we will delete it promptly.

10. International Users

We are a global services agency and our clients are worldwide. Data you send us may be stored or processed in the country where our hosting or email providers operate. By using this site, you consent to your data being processed in those countries under this Privacy Policy.

11. Changes to This Policy

We may update this policy from time to time to reflect changes to our tools, laws or practices. The "Last updated" date at the top will always reflect the current version. Material changes will be flagged on the homepage or the contact page for at least 30 days.

12. Contact Us

Questions, requests, complaints or data-deletion requests all go to the same place:

• Email: contact@faizanranaagency.com
• Phone: +1 (786) 531-1236
• WhatsApp: Send a message